We really want you to always get the most from using our websites and applications (apps). That's why we like to tailor their content to better fit your needs and preferences. We use various techniques for this, including cookies, pixels, software development kits, local storage and similar technologies (collectively referred to below as 'cookies').
This cookie policy explains what cookies are, which ones we use, how you can change your cookie preferences and how we protect your privacy.
Whenever we refer to 'We/us/our' in this policy, we mean one of the entities listed in section 5 below.
1. What are cookies?
Cookies are small files that are stored on your computer, smartphone or tablet when you visit a website or use an app. They contain information like your preferred language for viewing a website, so you don't need to switch languages every time you visit it.
The cookies we sometimes use are:
- Temporary (or session) cookies which are deleted when you close the browser or app
- Permanent (or persistent) cookies that remain until they expire or you delete them (persistent cookies let us remember you when you come back to visit us, so you don't have to log in again every time)
- First-party cookies used by one of our domains
- Third-party cookies placed by other domains outside our organisation
2. Which cookies do we use and why?
We use three types of cookies on our websites.
These cookies store information that is used to ensure the basic functionality of the ČSOB Matchit website. Use of such cookies does not require your consent, nor can you opt out of their use.
Analytical cookies and tools for measuring and analysing traffic
always on
On the ČSOB websites analytical tools are used to provide a better user experience based on analysis of visits to the ČSOB websites and use of the mobile app. These cookies provide information to our analytical tools in an anonymous and aggregate form. The cookies are used by the third parties only when you give consent to the use of cookies. You can change your preferences in the Cookies settings where you can deactivate them if you disagree with their use.
Cookies for personalising content and advertising (marketing cookies) and the use of user tracking tools
Marketing cookies are used to improve the quality of our online services and to display relevant advertising on the websites. They are based on the unique identification of the browser or device, and information from are used by the third parties. The cookies are used only when you give consent to the use of cookies and behaviour tracking. You can change your preferences in the Cookies settings where you can deactivate them if you disagree with their use.
3. How do you choose the cookies that we place?
We'll give you as much control as we can. Please note that if you reject cookies, some parts of our digital services will be less adapted to your needs and preferences.
The various options are given below.
Websites
If you're visiting one of our websites for the first time, you can accept or reject cookies. If you wish to change this later, click 'Change cookie preference'.
Browsers
You can disable cookies in your browser settings. Adjusting these settings varies according to the type of browser. Check the help feature of your browser or its user guide: Internet Explorer, Mozilla Firefox, Chrome and Safari.
Certain browsers allow you to choose not to be tracked by websites ('Do Not Track'). We only consider our own cookie mechanisms and do not support ‘Do Not Track’.
4. What about your privacy?
In any collaboration with third parties, we ensure that they can't identify you from the data we collect using cookies.
When we collect personal data through cookies, we always do so in accordance with our Data Protection Statement, which we recommend reading.
We aim to fit our services as fully as possible to your needs and preferences. That's why we add personal data collected using cookies to information we already have on you. Conversely, we add a limited set of data (including the type of customer you are, your age group and your gender) from our systems to tailor our digital services to you. We only do so if you consent to the use cookies.
If you have accepted cookies for our digital services, but change your mind later:
- We'll stop storing new data from the moment you reject cookies. If you change your cookie preference at a later time and give consent for their use again, we’ll add the new data to the previous data.
- We’ll continue to use the data already stored if you have given your consent to the use of ‘personalised information’. Find out more about personalised information in our KBC Data Protection Statement.
5. What companies does this cookie policy apply to and how can I get answers to questions and share feedback?
This cookie policy applies to the company ČSOB Financial Group, including ČSOB Bank, ČSOB Insurance Company, ČSOB Building Savings Bank, ČSOB lease, KBC Asset Management and ČSOB Foundation.
6. Conclusion
We may change this cookie policy at any time going forward; only the most recent version applies. We'll also inform you when there are important changes and will ask for your consent if necessary.
(Last updated on 31 October 2019)